A chatbot answers turn by turn. An agent is given a goal and decides its own steps, using tools until the job is done.
Tracking competitors, prices and regulatory changes continuously, then summarising only what actually changed.
Reading inbound requests, classifying them, and routing each one onward with the context already attached.
Comparing records across systems to surface real discrepancies, and preparing first-pass replies for a human to approve.
Irreversible actions stay behind human approval. We scope which workflows suit agents, and say when one does not.